FAQs

Must I unclothe completely?
Undergarments are not necessary, however, if you prefer, you may choose to wear your undergarments or bathing suit. Keep in mind, our Spa Therapists are trained to drape towels and sheets discreetly, to ensure your privacy is protected at all times. Disposable panties are also provided.

May I wear make-up?
You are welcome to wear make-up, however, before certain treatments it may be removed. Please feel free to freshen up after your treatment in our washroom area.

May I ask the Spa Therapist to adjust certain things to increase my comfort?
YES. This is your time, and you should enjoy the entire experience. Please let us know if there is anything we can do to make it more comfortable for you. (example: temperature of room, pressure during massage, pillows, music, etc…) Please do not wait until after your appointment to discuss your concerns as our therapists are professionally trained to make any adjustments that you may require during your service.

Should I alert my Spa Therapist if I have any physical ailments, disabilities, or allergies?
Absolutely. In particular, if you have high blood pressure, diabetes, allergies (especially nuts), or are pregnant. Please notify us so that we can accommodate you in a special way.

Should I shave my legs before a treatment?
Please refrain from shaving your legs 24 – 48 hours before any spa body treatments. We want you to be as comfortable as possible and shaving may cause a burning, itchy feeling.

Our first consideration is your comfort and relaxation. We offer complimentary consultations to familiarize you with all of the services that Edgewater Spa has to offer. From the most minor service to an entire day spent with us, Edgewater Spa awaits your visit.

Arrival
Please arrive at least 10 minutes prior to your scheduled treatment so that you may check in and use the washroom. Communication is vital to ensure you are as comfortable as possible. Please let us know if there is anything we can do to make your visit more enjoyable. Change times for changing out of, and into your clothes are included in all service times except Registered Massage Therapy.

Arriving late will cheat you out of precious minutes from your full treatment. Remember, your treatment will end on time to ensure that our next client is not delayed, regardless of how late you arrive. No Exceptions!

Cancellation Policy
Out of courtesy to our Spa Therapists, 24 hours notice is required when canceling any spa service. 48 hours notice is required when canceling any spa package or service over 2 hours. 72 hours notice is required for all group bookings.

When you book a Spa Package, our time is reserved especially for you, therefore, like any fine hotel, we require a credit card to reserve your booking. Your consideration is appreciated. Failure to cancel your treatment within the allotted time will result in a charge of 100% of the treatments booked or the redemption of your gift certificate. No exceptions!

Gratuities
Gratuities are not included in the price of our treatments. Please feel free to leave your Spa Therapist a gratuity if you feel they have enhanced your spa experience. Gratuities may be left at the front desk.

Payment Methods
We proudly accept Visa, MasterCard, American Express, Interac, Cash,  Edgewater Spa Gift Certificates and Gift Cards. We do not accept personal cheques or gift cards or gift certificates from our sister spa, Spa Ahava.

Gift Cards
Edgewater Spa provides the most memorable gift giving gestures in the form of Gift Cards.  You may purchase a gift card for any dollar value in increments of $5 up to $500 per gift card, and the gift card can be used toward any services or product in our store or a combination of the two.  No refunds or cash back on Gift Cards. Gift Cards do not have an expiry date. Lost, stolen or destroyed gift cards will not be replaced.  No exceptions!

Children
We love children as much as you do, however, during your service, please make arrangements for childcare  outside of the spa. This will allow you and all other clients to relax and unwind without having to care for your children, and will not disrupt other services.

Parking
You may park adjacent to the building in stalls 1 – 8 which are clearly marked Edgewater Spa Private Parking, or you may park in front of the building in the metered parking area.

Group Bookings
Edgewater Spa can accommodate all types of group bookings in our assortment of group spa rooms.  Please give us a call regarding your group booking, and we would be glad to work with you to create a memorable group experience. Discounts are not given for group bookings, nor for any other spa services, so please refrain from asking for a group discount.  All pre-made spa packages in our spa packages section are already at a discounted price.